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Please use the following form for any problems in your area that you wish to report:
General Inquiry / Request for Service / Complaint for Highway Form
Town Highway Department
The Town Highway Department is responsible for general maintenance of all town dedicated roads. This includes paving and sealing, cleaning ditches, tree and brush trimming in the town rights of way, mowing roadsides, and plowing and salting during the winter months. In the spring the highway crew vacuums gutters and intersections where needed.
The Highway Department also manages the fuel system that provides fuel for the town, village, Victor Fire Department, and the Victor Farmington Ambulance Corps.
Safety Reminders
Do not follow plow trucks too closely. Keep a safe distance behind any large vehicle. If you cannot see their side mirrors, they cannot see you.
- What should I do if my mailbox is damaged by snow when my road was plowed?
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Please report any damage to the Highway Department at 742-5094. Mailboxes are located in Town right-of-ways. An alternative to locating your mailbox in the right-of-way would be to pick up your mail at the post office. Highway personnel will repair damaged mailboxes and posts as time and weather permit if they are damaged during plowing. Replacements are limited to a standard box and pole.
- Where do I push the snow when my driveway is plowed?
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Do NOT push snow into the road. Pile it away from the road edge to allow access to your mailbox and avoid problems with visibility when entering or exiting your driveway.
- What should I do if my vehicle was damaged on a Town road?
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Contact the Ontario County Sheriff’s Department at 585-394-4560.
- Who do I call to report a dead deer?
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if the location is a Town road, call (585) 742-5094 for the Town Highway Department.
If the location is a Village road, call (585) 924-3311 for the Village Department of Public Works.
If the location is a County road (Cty Rds 9, 41, 42) call Ontario County at (585) 396-4000.
If the location is a State road (Rte 96, 251, 444) call NYSDOT at (585) 396-4955.
- Who needs a Highway Work Permit?
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Anyone who plans to do work within the Town roadway, including the right-of-way, must obtain a permit. Examples: new driveway installations or improvements, landscaping and planting, drainage work, sign installation, land development and utility installation or maintenance work.